Middlesex Hospital Alliance
FULL-TIME PATIENT CARE MANAGER
Perioperative Services, Endoscopy (both SMGH and FCHS) and Ambulatory Care
About the MHA
The Middlesex Hospital Alliance (MHA) is comprised of two partner sites: Strathroy Middlesex General Hospital and Four Counties Health Services. We are accredited with Commendation by Accreditation Canada. At SMGH, we offer an array of specialized acute, allied health and ambulatory care services, including: two (2) Operating Rooms and one (1) Endoscopy Suite. Specialties include Orthopedics (including total joints), General Surgery, Gynecology, Plastics, Ophthalmology, ENT (including pediatrics) and Endoscopy. SMGH offers a fully staffed 24/7 Emergency Department; 4 bed Level 2 Intensive Care Unit; and Obstetrics Department.
Situated just 30 minutes west of London, Ontario, midway between London and Sarnia/Port Huron in the beautiful Southwestern Ontario region.
If you are a leader considering a change and like the idea of working in hospital where teamwork is valued, where you know your staff and co-workers, and there is a “family- like” atmosphere – the Middlesex Hospital Alliance (MHA) may be the perfect opportunity for you.
The Patient Care Manager responsible for the Perioperative, Endoscopy and Ambulatory Care portfolio is a Registered Nurse or Regulated Health Care Provider who has expertise in perioperative care and has demonstrated leadership and management skills, including continuous process improvement. The Manager, using a high degree of professionalism and critical thinking, directs the planning, implementation and evaluation of patient care programs for the perioperative patient population and works with associated services and clinics as appropriate. The individual in this position has responsibilities that include preparation and administration of operating budgets and direct oversight for unit-based FTEs, including nursing and support staff working within the departments, and works very closely with other members on the leadership team at the MHA. The Manager independently carries out assigned responsibilities as outlined in the annual goals and objectives for the portfolio; conducts daily huddles; is responsible for working collaboratively with the Vice President Clinical Services & Chief Nursing Officer in strategic plan development and oversight. The Manager works with physicians, and other members of the leadership team to assure the delivery of quality patient care to patients and to promote a culture of continuous process improvement, and education. The incumbent collaborates with medical staff on all issues related to optimizing the patient and family centered care experience, patient outcomes, and patient flow through this level of care. The Manager is a resource within the institution and to the community in his/her area of expertise. The Manager is responsible to the Vice President Clinical Services & Chief Nursing Officer.
Here’s What You’ll Get to Do:
• Provide leadership to the multi-disciplinary team and facilitate the coordination of a comprehensive range of clinical activities. Coordination of patient care delivery and patient flow within the portfolio.
• Act as a leader and role model to facilitate communication between members of the multi-disciplinary team, including external provincial partners and stakeholders.
• Responsible for all aspects of recruitment, retention, performance management and development of multidisciplinary staff to ensure resources and skill levels are in place to meet program needs.
• Plan for and manage daily staffing needs based on planned and emergent patient activity to ensure the delivery of quality patient care services.
• Responsible for facilitating the resolution of complex and/or sensitive patient and family concerns through the provision of support, information, and engagement of multidisciplinary team members.
• Implement and manage quality improvement, process improvement strategies and patient safety initiatives to ensure excellence in patient care and promote positive patient experiences
• Take a leadership role for initiation, management, and follow-up of Incidence/Critical Occurrences and Emergency Measures situations.
• Provide clinical leadership to ensure the resources and coordinating mechanisms are in place to support an interdisciplinary approach to care.
• In collaboration with the Vice President Clinical Services, define relevant and clear program performance indicators.
• Support educational strategies to enhance professional practice of team members
• Lead the overall quality improvement process for assigned program, taking a leadership role to ensure identified risk management issues are followed up and resolved and opportunities for continuous improvement are implemented.
• Ensure that clinical practices are evidence based best practice and consistent with current standards and regulations
• Responsible for monitoring and providing input to the Vice President and Finance analysists on the operating plan and collaborate in the development of the portfolio’s annual operating plan.
• Provide leadership in the analysis and management of a comprehensive operating plan that demonstrates a balance between fiscal responsibility and optimal patient care.
• Supports the annual capital equipment process. Involved in clinical equipment and product evaluation, and provides and organizes clinical input to RFPs etc.
• Review and monitor the financial reports with the Vice President to trend the operational performance of the unit/service.
• Implement strategies to address variance to plan and increase efficiencies.
Here’s What You’ll Need:
• Current certificate of Registered Nurse registration with the College of Nurses of Ontario, or Regulated Health Professional with current
• Baccalaureate degree; Master’s degree preferred
• Previous Operating Room/Endoscopy/Post-Anesthesia Care Unit experience strongly preferred
• 5-10 years relevant healthcare experience, minimum 3-5 years formal leadership experience
• Proven leadership skills as an innovative, collaborative and visionary leader, who leads by example
• Ability to establish and foster collaborative partnerships and working relationships with staff, physicians, patients, colleagues, the interdisciplinary health care team and external stakeholders
• Demonstrated ability to collaborate as well as motivate and influence others.
• Experience promoting and supporting a positive workplace culture
• Experience managing, coaching and developing others.
• Knowledge of budgeting processes and ability to analyze fiscal and patient care data
• Excellent decision making which reflects sensitivity to financial, operating and human resource constraints
• Demonstrated excellence in critical thinking, problem solving and change management
• Demonstrated resilience in a range of complex and demanding situations.
• Strong leadership, interpersonal, organizational, problem solving, critical thinking and conflict resolution/negotiation skills
• Demonstrated ability to lead and manage sustainable quality improvements, and sound knowledge of quality and process improvement strategies and methodologies
• Awareness of program planning, standards development and program evaluation
• Committed to excellence in exceptional patient care and results driven outcomes
• Demonstrated human resources management skills in a unionized environment required
• Strong commitment to ongoing professional development and continuing education
• Commitment to the professional and organizational vision as it pertains to clinical practice and patient care
• Computer proficiency
• Excellent attendance record
• Experience with Justice, Diversity, Equity and Inclusion an asset
• On-call responsibilities as part of manager on-call group
• Must provide vaccination records or proof of immunity against measles, mumps rubella , varicella (chicken pox) and COVID-19
• Must provide documentation of the Tuberculosis skin testing within the previous 12 months
Employment Type: Permanent Full-Time
The MHA is a FRAGRANCE FREE environment
Qualified individuals interested in this opportunity are asked to submit a resume by email to email@example.com no later than: October 20, 2023
Only applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory vulnerable sector police check (original document) completed in the last 12 months prior to commencing employment.
We are committed to providing a safe, healthy and inclusive work environment that inspires respect. MHA is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and LGBTQ2+ persons. We are committed to providing persons with disabilities equal opportunities and standards of goods and services.
Accommodations are available on request for interviews and other selection processes