At the Middlesex Hospital Alliance, we are committed to improving access to our facilities, services and care for patients, their families, visitors, staff and volunteers.
Guided by the principles of the Accessibility for Ontarians with Disabilities Act (AODA) Customer Service Regulation, we continue to work towards eliminating barriers to our care and services.
The AODA Customer Service Regulation requires hospitals to implement specific policies, procedures and plans. These will contribute to making hospitals fully accessible by 2025.
MHA Accessibility Resources
- Read the MHA’s Accessibility Plan – November 2021 to October 2026
- MHA Accessibility for Persons with Disabilities Policy required by the AODA Customer Service Regulation 429/07
- 2023 Four Counties Health Services Accessibility Compliance Report
- 2023 Strathroy Middlesex General Hospital Accessibility Compliance Report
(Please note: The above documents are available in alternative formats upon request. Please email patientrelations@mha.tvh.ca to submit your request.)
Service Animals
The MHA supports the right of the individual to be accompanied by a service animal, except where excluded by law. We ask that patients and visitors have their service animal clearly identified (e.g. identification card, harness, jacket). For the safety of the service animal, the owner is responsible for its complete care (e.g. food, water, bathroom breaks, etc), supervision, and stewardship (e.g. is kept on an appropriate lead) while on the premises.
For more information, please read the MHA AODA Service Animals Policy and Procedure here.
Feedback
We welcome your feedback about accessibility at the Middlesex Hospital Alliance. You can provide your feedback in several different ways:
- If you were an inpatient at one of our hospitals, complete the online survey we would have sent you by email
- Print, complete, and return the Accessibility for Ontarians with Disabilities Act (AODA) Survey and Feedback Form
- Contact our Patient Relations Champions by email at patientrelations@mha.tvh.ca, or call them at:
| SMGH 519-245-5295 ext 5594 | FCHS 519-693-4441 ext 2414 |