Current process and visitor restrictions

Please note: Everyone who enters the hospital must participate in the mandatory screening process, wear a hospital-issued mask and sanitize their hands. This includes individuals (patients, staff and essential visitors) who have been vaccinated.

Middlesex Hospital Alliance (MHA) sites have implemented restricted visiting guidelines to keep patients, families and our health care teams safe. The MHA Hospital sites continues to monitor the COVID-19 situation locally and may be required to change/update the visitation policy in response to local COVID-19 activity.

Middlesex Hospital Alliance (MHA) recognizes the important role that essential care partners play in the support and recovery of their loved ones in hospital. As such we continue to work to balance the need for essential care partner presence while limiting the number of people coming into the hospital in order to keep our patients, staff, and physicians safe.

Who is considered an Essential Care Partner?
An essential care partner plays a key role in the safety and well-being of a patient while in the hospital and supports the patient by providing emotional, cognitive, or physical care. Essential care partners do not have to be living with the patient or biologically related to the patient. Essential care partners must be 18 years of age or older. Essential care partners under the age of 18 must be approved by the manager or in-charge person/clinic in advance of the visit. Screeners will contact the area manager to have a conversation with the family should issues arise.

The COVID-19 Hospital Operations Table has created a Care Partner Presence framework to support a phased approach that aligns with the provincial COVID-19 Roadmap to Reopen Ontario.

In conjunction with this framework, and effective immediately, MHA is implementing the following guidelines for Essential Care Partners:

• Care partners are to be identified by inpatient units and communicated to screeners in advance of visiting
• Care partners will be screened at the Main Entrance
• Care partners who fail screening will NOT be permitted to enter the hospital
• Care partners that answer “NO” to all screening questions but have a COVID swab pending completed for their employment, to visit a nursing or retirement home will be permitted
• Care partners must perform diligent hand hygiene and wear a hospital-provided mask at all times
• Care Partners will refrain from eating or drinking in the patient room during their visit.
• All visits will be with the same individual (NOT including palliative patients), exceptions will be made based on a case-by-case basis
• Care partner presence is limited to three (3) hours per day excluding palliative care, or obstetrics, or at the discretion of manager/clinical team
• If able, the patient should wear a hospital approved mask during the visit.
• Patients in a multi-bed room will have curtains pulled around them when the care partner is present. The care partner will stay within the curtained area.

Designated visitors who do not follow these guidelines will be asked to leave. Thank you for your continued support to keep our patients, staff and physicians safe.   

If you have any questions about the visiting hours policy, please ask a member of your care team.

Patient PopulationInstitutional Guidance
PHASE 1: Modified
PalliativePatients who are imminently dying may have eight identified care partners. Only two care partners ar eallowed in te hospital at a time. COVID positive patients will need to be assessed on a case by case basis.
Inpatients      Patients may have up to four care partners identified for their stay. Only two may visit per day, one at a time.
ObstetricsTwo Designated Care Partner for labor support and throughout stay.  Care Partner may have in and out privileges at the discretion of the nursing staff.   
Emergency DepartmentPatients will be permitted one care partner while waiting to be triaged.  After triage assessment, the triage nurse will determine if the care partner meets criteria to remain with the patient. Patients arriving by EMS will be permitted to have a care partner if the care partner meets the criteria to remain with the patient.  Care partner will remain with the patient at all times and not wander the hallways.   
Ambulatory Care and Diagnostic Imaging and Outpatient AppointmentsCare partners for outpatient appointments will be determined on a case-by-case basis. Exceptions will be made for one care partner to remain with patient if deemed essential by health care team e.g. mobility, cognitive, significant language barrier, <18 years of age, developmental disability. A patient requiring a driver after an outpatient procedure will have the driver stay in at the designated area in the hospital.

In order to help keep everyone safe and minimize the chance of transmission of infections during this pandemic, parents are required to find alternate childcare arrangements for any children or siblings not requiring treatment. Pediatric patients are permitted to have one parent with them.

Scheduling departments or the physician’s office will ensure this information is shared and explained to patients at the time of booking. 
EndoscopyDrivers for endoscopic procedures are required and will be permitted to pick up the patient from the Endoscopy Department after their procedure. 

Guidelines for Visitors

  • Please wash your hands or use the available liquid sanitizer when entering and exiting the hospital. 
  • Do not visit if you are ill or have been in contact with a person with a contagious illness (e.g. respiratory illness with fever, colds, chicken pox, flu)
  • Help us maintain a Scent Free environment. Please do not bring strongly scented flowers or use heavily scented body products (e.g. perfumes, lotion) when visiting. 
  • Do not bring latex balloons. 
  • The Hospital is a Smoke Free Environment. Anyone wishing to smoke will be required to leave the Hospital property. 
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