The Middlesex Hospital Alliance is excited to share its NEW Strategic Plan – Caring for our Communities: Building our Future Together.
This plan was developed in collaboration with our communities, our MHA staff, physicians, leaders and our MHA Board of Directors. This plan was designed with our communities and MHA staff, physicians and volunteers in mind, and it will be our “north star” to guide and inspire all we do at the MHA for the years to come.
Our Mission
To provide the healthcare we would expect for our own families.
Our Vision
Exceptional People providing Exceptional Care.
Our Values
We are committed to providing the highest standards of quality care to all of our patients and families. In our commitment to champion excellent health services for our community, our actions are guided by four core values:
C
COMPASSION:
We will listen, seek to understand and through our words and actions, show our genuine concern for others. We will foster an environment that is patient-centered, caring, and helping to others.
A
ACCOUNTABILITY:
We will embrace responsibility in all that we do, each of us owning our actions and behaviours. We are committed to acting with honesty and integrity.
R
RESPECT:
We will support an inclusive space in which we seek to understand and honour each other’s diversity and individuality. We will foster an environment that is fair, and supports a sense of belonging and engagement.
E
EXCELLENCE:
We will continually strive for exceptional patient, family, caregiver, and provider experiences. If we do not meet expectations, we will learn and take action to improve.